AVAGAMES

AVA GAMES / PLAYER SUPPORT

Let’s get you back in.

Help with Astra X Verse VR, feedback about the game, or a question about your data. Reach the developer directly.

Useful before you write.

Which languages does the game support?

The game interface is currently Turkish only. This website and email support are available in English and Turkish; the website language switch does not change the game’s language.

What are the play modes and comfort level?

Comfort: Intense. The game includes smooth locomotion, jumping and imposed movement effects. Seated and standing play are supported; mixed reality also supports room-scale movement. Two tracked Quest controllers are required. Use a clear play area and take a break if the movement feels uncomfortable.

What should I include in a bug report?

Include your headset model, game version, the mode or map, what you expected, and what happened. A short sequence of steps is especially useful. Screenshots or clips are optional; share only what you choose to send.

My controllers or hands appear offset.

Wake both controllers and check that the headset has tracking. Recenter using the headset’s system controls, then return to the game. If the offset remains, restart the app and tell us whether it began after opening the Quest menu or another application.

Mixed reality does not match my room.

Check the app’s spatial-data permission and the headset’s room setup. Complete or update the room setup for the space you are using, especially after moving furniture or changing floors, then reopen the app. The headset’s system boundary remains separate from the game.

Do I need controllers?

The current combat experience is designed around two tracked Quest controllers. Do not assume every weapon or menu can be operated with hand tracking alone.

Is the game available to buy?

The Meta Horizon Store submission is in preparation. The intended price is USD 7.99, subject to store approval and final pricing. No release date or store approval is being announced on this page.

How do I make a privacy or deletion request?

Email berk@hamburg.games with the subject “Astra X Verse VR — privacy” and describe your request. Do not send passwords, access codes or payment-card details. See the privacy notice for details about local saves, backups and support correspondence.

A little space helps.

Use the headset’s boundary and choose a clear play area. Passthrough and virtual room geometry do not remove real obstacles. Pause if tracking is lost or you need to reorient yourself.